1. Are your products handmade?
Yes! Every item at The AK Apothecary is carefully handcrafted in small batches to ensure freshness, quality, and attention to detail.
2. Are your products safe for sensitive skin?
We use skin-safe, gentle, and allergen-free ingredients wherever possible. Many of our products are also nut free and kid safe. We recommend reviewing the ingredient list and doing a patch test before full use.
3. Do you accept returns?
Due to the handmade nature of our products and the risk of contamination with opened items, returns are not accepted. If you have an issue with your order, please email [email protected] within 7 days of delivery so we can make it right.
4. How should I store my products?
Keep products in a cool, dry place, away from direct sunlight and heat. Always use clean, dry hands or a spoon when handling balms and creams to avoid introducing bacteria.
5. What is the shelf life?
Most products are best used within 6–12 months of purchase. Because we use natural additives and small-batch production, freshness is key. Check product labels for specific guidance.
6. Do you make custom products or wholesale orders?
Yes! We love working on custom formulations, gift sets, and wholesale partnerships. Please email us at [email protected] with details.
7. Do you ship internationally?
At this time, we primarily ship within the U.S. Please contact us directly for international inquiries.
8. Can I request a sample before purchasing?
We occasionally offer sample sizes or travel-friendly options. Check the shop listings for updates.