Because our products are handmade and for personal use, we do not accept returns on any opened or used items. This policy helps prevent contamination and protects product integrity.
If there’s an issue with your order
Please email [email protected] within 7 days of delivery. Include:
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Order number
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Product name(s)
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A brief description of the issue
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Clear photos (if damaged, leaking, wrong item, etc.)
We’ll review and, at our discretion, offer a replacement, shop credit, or refund for eligible cases (e.g., items damaged in transit, incorrect items shipped).
Non-returnable items
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Opened/used products
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Sale items, sample sizes, limited editions
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Gift cards and digital downloads
Shipping & delivery notes
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Report carrier damage within 7 days with photos of the box and product.
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We are not responsible for packages marked “delivered” by the carrier or for incorrect addresses provided at checkout.
Sensitivities & allergies
We list full ingredients to support informed choices. Please patch test prior to full use. We cannot offer refunds for personal sensitivities or allergic reactions.